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Brought to you by NRHA and the
National Hardware Show®

NRHA's product knowledge training
programs for employees are designed
to give store associates the information they need to be productive right from the start. We offer training programs in core hardware and building materials categories and it's free to all NRHA members.

NRHA Training Programs

NRHA’s Loss Prevention Series Now Available

NRHA's Loss Prevention Program includes three separate modules covering internal theft prevention, external theft prevention and store safety. This training program is designed to help retail home improvement stores develop a safe and secure retail environment for both employees and customers. It includes complete testing and record-keeping. Click Here for more information.

Our Three Pennies of Profit

Originally created in 1990, this training video was developed to help retailers better communicate the ideas of profit and loss to employees. Twenty years later, NRHA announces the re-release of Our Three Pennies of Profit. This new and improved edition discusses profit and loss in today’s terms-using modern verbiage and referencing store features in line with today’s industry.

Click here to learn more about the training video and how you can use it in your store.

NRHA’s Basic Training Series

NRHA’s new Basic Training Course in Hardware Retailing and Basic Training Course in Building Materials Retailing are comprehensive product knowledge training programs that include coursework, testing, instant grading feedback and a complete progress report for each student enrolled from your business. You get a fully administered training program up and running with very little effort. And, best of all, you can train an unlimited number of students at no additional cost. These courses are designed to help both new and existing retail sales associates gain the confidence they need to be successful on the sales-floor or out in the lumberyard.

The New Basic Training Series Includes:

9 Core Hardlines and 9 Building Materials Modules
Upselling & Add-On Selling Techniques
Selling Skills
Product Photos & Descriptions
Frequently Asked Questions
Merchandising Techniques
And much, much more

Advanced Course in Hardware Retailing

This 16-chapter basic product knowledge training course with accompanying chapter tests is offered in its entirety online. The student studies online or prints each chapter for review, then takes each chapter test online. His test is immediately graded and results returned for the student’s review, and a complete student progress report is sent to the store manager or store owner.

Building Materials Product Knowledge Course

This 15-chapter course addresses the employee training needs of retailers primarily engaged in selling LBM products. This program is delivered in the same way as the Advanced Course in Hardware Retailing.

It’s All Available Online As Part of Your NRHA Membership.

For more information call 800-772-4424 today!